KALP's Shipping Policy
1. GENERAL INFORMATION
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. SHIPPING LOCATIONS
Products offered on our website are available for delivery to any location worldwide.
3. SHIPPING TIME
An estimated shipping time depends upon the type of shipping option you choose (Regular, Expedited, Xpress Post, applicable to Canada Post). Shipping times estimate provided by Canada Post, are to be used as a guide only and could take sometime longer than estimated time. Unless there are exceptional circumstances, we make every effort to fulfill your order within 48 hours of the time of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. SHIPPING INSTRUCTIONS
Please follow the instructions as guided through our check out process when ordering products online at kalp.ca. Additional notes can be provided at the time of check out.
5. SHIPPPING COSTS
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging on delivery, contact us immediately by email or phone at shipping@kalp.ca. A picture of damaged item may be required to assess the damage.
7. QUESTIONS?
If you have any questions about the delivery and shipment or your order, please contact us at shipping@kalp.ca.
